All about Delivery
How long does delivery take?
All orders placed on the website before 4 pm are available for delivery to our customers the following day, except Sunday. The deliveries are handled by our reliable, well-trained and dedicated employees.
Which cities do you deliver in the UAE?
We currently deliver to Dubai and Abu Dhabi intra city only.
Is there a minimum order value and delivery charge?
Yes, the minimum order is 300 AED with free shipment. If less than 300AED, a 50AED fee will be charged for delivery.
All about Payments
How do I pay for my order?
All our customers can pay by cash or card upon delivery.
How are products sold by weight priced?
Some of our products are sold by weight (per kg). The price shown on the website is an estimate based on an average weight.
Once your order is prepared, we will confirm the exact weight and final price. Payment is therefore completed upon delivery to ensure full transparency. This allows us to ensure fair and accurate pricing for every order.
How can I use my voucher?
You can proceed to the payment and then on the right side there will be a box to fill in the promo code details. You can add the promo code and redeem the voucher.
All about our Returns & Refunds
What if a product arrives damaged?
We take great care in preparing your orders. However, if an item arrives damaged, please inform us within 24 hours of delivery so we can promptly review and arrange a suitable replacement or refund.
All about our Packaging
To provide our customers with fresh products and to preserve the quality of food products, we pack them in recyclable food standard quality boxes and are using recyclable food graded paper bags to pack perishable products such as fruits and vegetable. We also would like to keep in mind the sustainability factor and avoid as much as possible over packing and using paper instead of plastic whenever possible.